Below FAQ are some common concerns of our clients.
If you have other questions, please reach out to us at order@luxafrique.boutique.

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Pre Sale Questions

Yes, it is absolutely safe to shop from our site. We prioritize the security and privacy of our customers' information. Here are some measures we have in place to ensure a safe shopping experience:

Secure Payment Process: We utilize industry-standard encryption technology to safeguard your payment information during the checkout process. This ensures that your financial details are protected and cannot be accessed by unauthorized individuals.

Trusted Payment Gateways: We partner with reputable and trusted payment gateways that comply with strict security protocols. These gateways provide an additional layer of security and protect your payment information.

Privacy Protection: We have a comprehensive privacy policy in place that outlines how we handle and protect your personal information. We are committed to keeping your data confidential and will never share it with third parties without your consent.

Verified and Authentic Products: We source our products directly from luxury brands and authorized retailers, ensuring that every item we offer is genuine and authentic. We take great care to maintain the integrity of our inventory, providing you with a trusted shopping experience.

Customer Reviews and Feedback: We encourage our customers to leave reviews and feedback about their shopping experience. This allows you to gauge the experiences of other shoppers and build trust in our brand.

Responsive Customer Support: Our dedicated customer support team is available to assist you with any inquiries, concerns, or issues you may have. We strive to provide timely and helpful assistance to ensure your satisfaction.

We continuously monitor and update our security measures to stay ahead of evolving online threats. Your trust and satisfaction are of utmost importance to us, and we are committed to providing a safe and enjoyable shopping environment.

We deliver worldwide; however, we have a particular focus on Africa. We deliver to all 54 countries in Africa. We ship across Europe, America's. Asia, Middle East and across the world

Once we have received payment for your order, you will receive a confirmation of delivery notification. This notification will be sent to both your email and phone using FedEx or DHL services.

We strive to deliver your order within 3-7 working days. However, please note that the actual delivery time may vary due to factors beyond our control, such as courier company delays. While we make every effort to ensure a swift delivery, we appreciate your understanding in situations where external factors may impact the delivery timeline. Rest assured, we are committed to providing you with the best possible service and will keep you informed of any significant delays. If you have any specific concerns about your order, feel free to reach out to our customer support team, and they will be happy to assist you. Your satisfaction is our priority.

Approximate prices as follows depending on weight:

• Standard Small Parcel: $35-95

• Standard Medium Parcel: $120-$210

• Standard Large Parcel: $210-$375

Our standard delivery times are 7 to 14 days (excluding weekends) We offer a semi-express service.

You can also request our VIP White Glove service which offers 24hr-48hr delivery. A dedicated courier team member of LAB will hand deliver directly to you in any country in the world. Contact us for more information on this offering.

Some import restrictions and taxes may be applicable depending on your chosen delivery destination. Any restrictions and taxes are your responsibility. If you have any issues or questions, please contact your local authority.

You can shop without creating an account. However, if you register with us, you will enjoy the following benefits: Track your orders and review past purchases. Request an exchange or return directly from your account. Add pieces you love or missed out on to your Wish List. Save your address and card details so you can shop even quicker in future.

We take pride in preparing your order with care from start to finish. If something is not quite right, we may have to cancel your order. In these instances, you will be notified by email and issued a full refund shortly after. If you need further assistance, please contact order@luxafrique.boutique

If you have already paid and depending on the status of your order, it is not possible to cancel an item. And we have a strict no refund policy unless the item is faulty or need a size exchange. There may be an administration fee involved.

If you need to make any amendments to your purchase, please email order@luxafrique.boutique as soon as possible and we will see what we can do.

We have a no return policy. To be eligible for a return, your item must be faulty or damaged before it was sent out. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards. To start a return, you can contact us at order@luxafrique.boutique to check eligibility. If your return is accepted, we will send you a return shipping label which will be paid by you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at order@luxafrique.boutique

You can make payment via credit card, PayPal, Cryptocurrency or Bank Transfer.

We only accept payment via EFT (Electronic funds transfer) into the Lux Afrique Boutique bank account. Delivery will be confirmed once we have received the payment for your order. Please ensure that all payments are made quoting the order reference number on your check out invoice.

More Questions

Yes, all items featured on Lux Afrique Boutique are guaranteed to be authentic and genuine. We take great care in sourcing our luxury products directly from reputable brands and authorized retailers to ensure the highest level of authenticity and quality for our customers. You can shop with confidence, knowing that the items you purchase from us are the real deal.

The delivery time for Lux Afrique Boutique orders may vary depending on your location and the specific product you've ordered. However, as a general guideline:

1/ Standard Delivery: For most locations, you can expect your order to arrive within 3-7 business days after it has been shipped.

2/ Express Delivery: If you choose express shipping, your order should typically arrive within 1-3 business days after it has been shipped.

3/ Please note that delivery times may be affected by factors such as product availability, your delivery address, and any customs or import procedures in your country. You will receive a notification with tracking information once your order has been shipped, allowing you to monitor its progress.

- For more precise delivery information or any specific concerns about your order, we recommend reaching out to our customer support team, who will be happy to assist you

If you can't find what you're looking for on Lux Afrique Boutique, don't worry! We're here to assist you in your quest for luxury items. Here's what you can do:

  • Contact Our Team: Reach out to our dedicated customer support team. They are knowledgeable about our product offerings and can help you search for specific items or provide alternatives that match your preferences.)
  • Request a Special Order: If you have a particular luxury item in mind that you can't find on our website, inquire about our special order service. We may be able to source the item for you, offering a personalized shopping experience..
  • Stay Informed: Keep an eye on our website and subscribe to our newsletter. We regularly update our catalog with new luxury products, so what you're looking for may become available in the future.
  • Explore Similar Categories: While you may not find an exact match, explore related categories or brands. You might discover something similar or equally appealing.
  • Visit Us Again: Our inventory is ever-evolving, so it's a good idea to check back periodically for the latest additions. order@luxafriqueboutique

Yes, we offer international shipping to many countries. During checkout, you can select your country, and shipping options and costs will be provided.

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return or replacement.

Many of our products come with manufacturer warranties or guarantees. The specific details can be found on the product page. Please contact us if you have any questions about warranties.

You can contact us via email order@luxafrique.boutique or WhatsApp on +447405147040.

Free shipping is available for orders with a total value exceeding $5000 and a weight of less than 10kg. Orders that do not meet these criteria will incur standard shipping charges based on the order value and weight.

Contact our customer service team to first see if an exchange is possible. All items must be in the same packaging with label as received. There will be return shipping fee. This fee covers both the collection of the item and the shipping of the new item to you.
We have a small window of 14 days to process the return and exchange. Please ensure that the payment for a return shipping label is made promptly, and the item is ready for collection within this period. Once we receive the item, we will inspect it and request for an exchange with the brand. Then we will ship the replacement to you.
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