Below FAQ are some common concerns of our clients. if you have other questions, please just send it to order@luxafrique.boutique
We have enhanced safety measures in place to safeguard teams, going above and beyond government guidelines to maximize protection. Our shipping partners DHL Africa ensure all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. When a signature is waived by you, they will leave your parcel where you specified. Please note that LuxAfrique Boutique or our shipping partners will not be held responsible for any loss or damage that may occur once your order has been delivered as set out above.
We deliver worldwide; however, we have a particular focus on Africa. We deliver to all 54 countries in Africa.
Delivery will be confirmed once we have received the payment for your order. Please ensure that all payments are made quoting the order reference number on your check out invoice.
Standard delivery: 3 - 5 working Days, taxes & customs duties will apply! Larger items could take longer. Approximate prices as follows depending on weight: • Standard Small Parcel: $35 • Standard Medium Parcel: $150 • Standard Large Parcel: $210 For the following countries: Angola, Benin, Botswana, Burkina Faso, Cape Verde, Comoros, Djibouti, Egypt, Eswanti, Ethiopia, Gabon, Gambia, Ivory Coast, Kenya, Madagascar, Malawi, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Sao Tome, Senegal, Seychelles, Somalia, South Africa, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. Our standard delivery times are 7 to 14 days (excluding weekends) We offer a semi-express service for the following countries but please allow 72 to 96 hours for delivery. Algeria, Bhutan, Burundi, Cameroon, Central African Republic, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Ghana, Guinea, Liberia, Libya, Mali, Niger, Sierra Leone, Sudan, South Sudan.
Some import restrictions and taxes may be applicable depending on your chosen delivery destination. Any restrictions and taxes are your responsibility. If you have any issues or questions, please contact your local authority.
You can shop without creating an account. However, if you register with us, you will enjoy the following benefits: Track your orders and review past purchases. Request an exchange or return directly from your account. Add pieces you love or missed out on to your Wish List. Save your address and card details so you can shop even quicker in future.
We take pride in preparing your order with care from start to finish. If something is not quite right, we may have to cancel your order. In these instances, you will be notified by email and issued a full refund shortly after. If you need further assistance, please contact order@luxafrique.boutique.com
If you have already paid and depending on the status of your order, it may be possible to cancel an item. Please note, we are unable to combine or add an item to an existing order. There may be an administration fee involved. If you need to make any amendments to your purchase, please email order@luxafrique.boutique.com as soon as possible and we will see what we can do.
We only accept payment via EFT (Electronic funds transfer) into the LuxAfrique Boutique bank account. Delivery will be confirmed once we have received the payment for your order. Please ensure that all payments are made quoting the order reference number on your check out invoice.
Your order will be charged in USD or POUNDS.
Gift Cards are automatically deactivated after 12 consecutive months of non-use. To reactivate your Gift Card or replace a lost Gift Card, please contact order@luxafrique.boutique.com
Yes, you may use a maximum of five Gift Cards and one Credit Card per transaction. Please note: you must use the full balance of one Gift Card before proceeding to the next payment method.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Yes, at the beginning of your birthday month, you will receive a voucher that will entitle you to free shipping. Terms and Conditions will apply, and your voucher will have to be used withing a limited time.
Thanks to our relationships with fashion houses and designers, our team provides the best channels to access the most famous brands in the world. Our personal shopping and style experts are masters at sourcing coveted fashion, rare collectibles, and unique gifts for that special someone. Email order@luxafrique.com
We would love to hear from you, our influencers are selected based on a variety of criteria. If you are well suited, you are welcomed into the LuxAfique Family and a world of luxury benefits and experiences await. Email us at order@luxafrique.com
We welcome the most luxurious brands in fashion, jewellery, watches, home, technology and food. If you would like to find out more information email order@luxafrique.com
Should you wish to contact our Buying Team or PR team please email your request to order@luxafrique.co.za
LAB Rewards is our loyalty scheme. As a member you earn points as you spend, giving you exclusive access to an array of benefits. You can redeem your points for a cash equivalent at any time by logging into your account online. For every 500 points you earn you receive $5.
Visit our register page to sign up to LAB Rewards. We will send you an email shortly after registration containing all your account.
When you sign up for LAB Rewards you receive 200 LAB Rewards Points. You can earn points when placing an order with us and receive 1 LAB Reward Point for every $1 spent/ Follow us on Instagram receive 250 LAB Reward Points. Celebrate your birthday and receive 500 LAB Rewards Points
They are valid for 12 months.
Shipping costs will be calculated at checkout. Customs Duty is based on your countries requirements and usually payable on delivery.
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